Terms of service
Last updated: 16 October 2025
Company details used throughout:
Karlau Ltd (t/a SXOLLIE)
Registered in England & Wales No. 08797890
Registered office: 10 Ashbourne Close, Ealing, London W5 3EF
Trading address: 15 Springbridge Mews, Ealing, London, W5 2AB
VAT: GB 269 3707 67
Contact: hello@sxollie.com
These terms and conditions ("Terms") apply when you use sxollie.com (the "Site") and when you buy products from us online. Please read these Terms together with our Privacy Notice and Cookie Policy. By using the Site or placing an order, you agree to be bound by them.
We are Karlau Ltd (t/a SXOLLIE), a company registered in England and Wales. Our details are listed above.
The Site is only for people aged 18 and over. By purchasing alcohol you confirm that you and any recipient are 18+ (see Age Verification Policy).
Your order is an offer to buy. A contract forms only when we email to confirm dispatch of the product(s). We may reject orders for reasons including stock unavailability, pricing or description error, payment issues, suspected fraud/abuse of vouchers, or an age-verification failure.
Prices are in GBP and include UK duty and VAT unless stated otherwise. Delivery charges are shown at checkout. If we discover a pricing error we will contact you to confirm you wish to proceed at the correct price or cancel. We may change prices and promotions at any time.
All products are subject to availability. To place an order, you will be required to follow the shopping process online and submit the order. After this, you will receive an e-mail from us acknowledging that we have received your order (the "Order Confirmation"). Please note that this does not mean that your order has been accepted, as your order constitutes your offer to us to buy one or more products from us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (the "Shipment Confirmation"). The contract for the purchase of a product between us (Contract) will only be formed when we send you the Shipment Confirmation. The Contract will relate only to those products whose dispatch we have confirmed in the Shipment Confirmation. We will not be bound to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Shipment Confirmation.
All orders for products are subject to availability and, in the event of supply difficulties or because products are no longer in stock, we reserve the right to cancel your order and/or offer a substitution. If you do not wish to order such substitute products, we will refund any monies that you might have paid.
We also reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. Whilst we will make our best efforts to always process all the orders, there may be exceptional circumstances which mean that we may need to refuse to process an order after we have sent you an Order Confirmation, which we reserve the right to do at any time, at our sole discretion. We will not be liable to you or any other third party by reason of our withdrawing any product from this website, whether it has been sold or not, removing or editing any materials or contents on this website or for refusing to process or accept an order after we have sent you the Order Confirmation. If an item is unavailable we may offer a suitable alternative of equal or higher value, or a refund. If a substitution isn’t right for you, we’ll collect it at our cost.
Delivery options, timeframes and restrictions are set out in the Delivery & Returns Policy. Risk in the products passes on delivery. A signature may be required.
Consumers have a 14-day right to cancel from the day after delivery. See the Delivery & Returns Policy for how to cancel and return. Refunds are made to the original payment method.
If a product is faulty or not as described, we’ll replace or refund in line with your legal rights and our Quality Guarantee.
Use the Site lawfully and do not harm or interfere with others’ use. We may suspend or withdraw the Site at any time.
Keep your details accurate and your login secure. We may suspend or close accounts for misuse or inaccurate information.
All content on the Site (including text, images, logos and software) is owned by us or our licensors. You may print or download extracts for your own non-commercial use in placing an order. Any other use requires our prior written consent.
If you submit reviews or other content, you grant us a non-exclusive, perpetual, royalty-free licence to use, edit and publish that content. Do not upload unlawful, defamatory, discriminatory, infringing, or offensive material.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or other liabilities which cannot be limited by law. We are not liable for losses that are not reasonably foreseeable, or for delays caused by events outside our control (e.g. severe weather). Your statutory rights remain unaffected.
Our liability in connection with any product purchased through our website is limited to the purchase price of that product. Nothing in these Terms will exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything we cannot legally exclude or limit. Subject to this, we are not liable for any indirect or consequential loss, including loss of income, business, profit, savings, data, or wasted management time. We do not warrant that information transmitted to or from this website is error-free or secure, or that all product descriptions or materials are accurate. All products and information are provided 'as is' to the extent allowed by law. This does not affect your statutory rights.
All copyright, trademarks and intellectual property rights in all material or content on this website remain owned by us or our licensors. You may use this material only as expressly authorised by us. You may make a copy of your order details for your own records.
Certain laws require that information we send must be in writing. When using our site, you agree that communication with us will mainly be electronic. We will contact you by email or post notices on our site. For contractual purposes, you agree to receive electronic communications and that these meet any legal requirement for written communications.
All notices from you to us must be sent through our web form. We may send notices to the email or postal address you provided when placing your order. Notices are deemed received when posted on our site, 24 hours after an email is sent, or three days after posting a letter.
We are not responsible for any delay or failure to perform our obligations due to events outside our reasonable control (a 'Force Majeure Event'), such as strikes, industrial action, civil unrest, war, terrorism, natural disasters, or transport or network failures. Our performance will be suspended for the duration of the event, and we will try to find a way to fulfil our obligations once the event ends.
If we do not enforce a right under these Terms, that does not mean we have waived it. A waiver of any default does not mean we waive any later default, and any waiver must be in writing to be effective.
If any part of these Terms is found invalid or unenforceable, the remaining sections will still apply.
These Terms, together with any policies or documents referred to in them, represent the entire agreement between you and us and supersede all previous understandings. Neither party has relied on any statement not set out in these Terms, except where made fraudulently.
We may update these Terms from time to time to comply with law or reflect changes to our business. You will be bound by the version in place when you placed your order, unless legal or regulatory changes require otherwise.
All campaign promotions are limited to one order per household.
These Terms are governed by English law. The English courts have exclusive jurisdiction.